We are all brought together under Staycations Kenya by trust. Trust is what gives our guests the confidence to choose our hosts, and in return, the hosts to open their doors to the guests. To build this trust, we must first assure both guests and hosts about their safety.
Our Safety Checklist
Here is what Staycations Kenya does to safeguard everyone’s safety while using short term rentals
- Background Checks
Both guests and hosts need to provide legal documents that prove they are who they say they are.
- Trained To Serve
We offer trainings to hosts who might need them showing them how best to serve our guests in a safe manner.
- Verified Listings
Staycations Kenya endeavours to ensure every listing on our website is legitimate. We do this by paying physical visits to listings, asking hosts to upload verifiable photos of their listing and some times, sending our own photographers to capture listings
- Secure Payments
Guests are asked to pay via Staycations Kenya to protect them in case they need a refund. This also ensures hosts get their payment once a booking is done.
- Convenient Cancellation & Refunds
Staycations Kenya has provided several cancellation options. By doing so, we are able to offer refunds to guests depending on the cancellation policy chosen by the host. See our Terms and Conditions for more details.
- Protected Information
All private information shared on Staycations Kenya is never shared with any third party. Your data is sacred to us. Read our Privacy Policy to see more.
- Fair Review System
Staycations Kenya has a fair review system. On Staycations Kenya, you can read reviews and rate spaces as well. We advise our guests to leave reviews after a stay to give the next guests a better opportunity to choose great places.
- Constant Support
Staycations Kenya Support is online 24/7 Contact us
- Use Staycations Kenya Safe Channels
For payments and communication between the guest and the host, we strongly advise the use of Staycations Kenya communication channels and payment methods. In the event there are issues, we will be able to help with refunds and more.
- Lookout For Local Travel Alerts & Warnings
Before making your travel plans, kindly research on destination travel alerts and warnings from your embassy and the news media to keep you and your family safe.
In case you are ever in a situation that feels unsafe while using Staycations Kenya services, contact us any time, whether day or night: